Privacy Policy

Any information that can be used to identify a specific person is considered personal data. We handle various types of personal information about you, which we have categorized as follows:

• Identity data: information that can be used to identify you, such as your name, title, username, gender, and date of birth.

• Contact information: your phone number, email address, billing address, and delivery address.

• Purchase data: details about the products you have bought from us, such as how often you have bought them, what discount codes you have used, how much you have spent, and any activity related to your loyalty program.

• Security information: We store your login password in an encrypted file for your protection.

• Customer service data: details about how you communicated with our customer support representatives via social media, online chat, phone, or email.

• Financial data: information about your bank account and credit card information that we gather when you buy a product from us.

• Review data: information you give us when you give us feedback or a review of our goods or services.

• Marketing data – When you sign up to receive our newsletter or other marketing communications, we collect marketing data.

• Technical data – electronic info automatically recorded, such as IP addresses, access data, type of browser used, and location.

• Usage data - this is information relating to our sites or our app, and the way that you use it, including the items viewed or contained in the shopping basket.

• Social Media data – data that you provide to us directly or that we have access to when you are connected with us.

We collect your data in the following situations:

• Direct Interactions: Here, we directly collect personal data from you when you interact with us through our website, emails, online chats, social media, and more

•Automated technologies or interactions: In interacting with our website or application, our systems will automatically collect Technical and Usage data through the use of cookies, tracking pixels, and server logs.

• Other third parties: We might obtain your personal data from other third parties, which might include Personal Data provided by various ecommerce platforms (Shopify) and advertising networks.

We will only use your personal information for the purposes that we collected it for, unless we reasonably believe that we need to use your personal information for another reason that is compatible with the original purpose. If we wish to use your personal information for a new purpose that is unrelated, we will notify you about this.

In cases where there is a statutory necessity for collecting certain data about you and, in turn, you fail to provide us with that data, we may not be able to perform a contract (e.g., to deliver certain services or goods).

We have appropriate security measures in place to ensure that your personal data is not lost, used, or accessed without authorization. Moreover, all personnel at VYBN who have access to your personal data will do so at our instruction only and they are under a duty of confidentiality.

You can stop direct marketing communications from us at any time by:

• Clicking the ‘unsubscribe’ link in any email.

• Texting ‘STOP’ in response to any SMS message.

• Contacting us directly via email.

Our website uses cookies to distinguish you from other users and improve your experience. You can set your browser to refuse all or some browser cookies, but note that some parts of our website may then become inaccessible.

If you are unhappy with how we have used your personal data, please contact us first so we can resolve your concerns. You also have the right to lodge a complaint with your local data protection authority.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.